You can’t create a high-quality product if the manufacturer doesn’t have the capacity to deliver it. If you are using a product that requires a lot of support, the manufacturer should be able to offer you a full-service solution.
I always have trouble getting product support because I never know what the manufacturer is going to do next. For instance, my favorite pair of earbuds is from the $50 Sound Blaster X4, but I have yet to receive a call from the manufacturer. What’s going on? I am guessing that it was a manufacturing error or that the manufacturer is out of stock of that particular product.
I don’t work directly for the manufacturer, I just do the things that the manufacturer is willing to do. If the manufacturer has made a mistake or is out of stock of some product, I will not expect them to give me a call, nor will I expect them to fix my problems. If I am having a bad experience, I will not contact the manufacturer directly.
If the manufacturer is not in stock, they will still have to repair your problem. They can’t fix it themselves, but they can help you out by referring you to a more knowledgeable manufacturer. I know of a few that I’ve dealt with in the past that have taken time and effort to give me some great advice on how to deal with a problem.
I think some people are being a little overly-critical here. If you buy a product online like you would at your local store, you can expect to have to deal with support or service issues. If you really want to go the extra mile and go to a store and talk to someone, even if the person isn’t the person who sold you the product, you have more options. You can also call a hotline or email customer service. It isn’t that hard.
I totally agree with you. When it comes to online purchases, I would probably prefer to purchase things in person, even if I could still call a store. There are plenty of people who would be willing to help you out, no matter where you are. It never hurts to ask for help.
If you have a question about anything that might be possible to answer online, you can always call a toll free number. At any time, you can try asking a local store. The most common questions I get are about product support. I think the most common question I get about things online is, “what are you doing when I’m away from home?” I think that is a good question to ask, as it gives the store a chance to find out if they have any problems with products.
You can always call a support center, which is another way of saying the people who run the support center are always available to help you.
Support centers are always busy, but when I’m on the phone with them, the support is usually the most pleasant I’ve ever received. Usually the store will even offer you a discount on a service that you might be interested in.
When Im talking to a store, Im talking to the entire support team. The support team is the people who support the store with calls, emails, and support to make sure that you have a good and helpful experience. They are also generally on the phone with you, so they can tell you when your request is being held up.